Store Policy
At Better Beans, every bag of coffee is roasted in small batches to ensure exceptional freshness and flavour. We take pride in sourcing quality specialty coffee and preparing each order with care.
Customer Care
Orders are typically roasted, packed and dispatched within 1-3 business days. Delivery times may vary depending on your location and the courier service.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we'll work with you to make it right. Due to the perishable nature of coffee, we cannot accept returns or exchanges for change of mind.
Privacy & Safety
At Better Beans, your privacy matters. We collect only the information needed to process your order, deliver your coffee, and provide customer support. Your personal information is kept secure and is never sold or shared with third parties for marketing purposes.
Payments are processed securely through trusted payment providers. Better Beans does not store your credit or debit card details.
All coffee is roasted, packed and handled in accordance with New Zealand food safety requirements to ensure every bag meets our quality standards.
Wholesale Inquiries
Interested in serving specialty coffee?
We partner with cafés, offices, retailers and hospitality businesses looking for freshly roasted specialty coffee. Get in touch to discuss wholesale pricing, tailored solutions and reliable supply. We'd love to work with you.
Contact us at ina@betterbeans.co.nz
Payment Methods
- Credit / Debit Cards